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  • Weekdays Hourly Technical Support

    160 USD
    per hour


    One hour technical support service during weekdays, Mondays to Fridays

    Includes
    - Chat
    - Phone
    - Remote login
    - Troubleshooting


    25% off for JustGoCloud users





  • Weekends Hourly Technical Support

    200 USD
    per hour


    One hour technical support service during weekends, Saturdays to Sundays

    Includes
    - Chat
    - Phone
    - Remote login
    - Troubleshooting


    20% off for JustGoCloud users





  • Weekdays 3 hours special

    400 USD
    per hour


    3 hours bulk technical support services during weekdays, Mondays to Fridays

    Includes
    - Chat
    - Phone
    - Remote login
    - Troubleshooting


    20% off for JustGoCloud users

    (10 Available)



  • Weekends 3 hours special

    500 USD
    per hour


    3 hours bulk technical support services during weekends, Saturdays to Sundays

    Includes
    - Chat
    - Phone
    - Remote login
    - Troubleshooting


    20% off for JustGoCloud users

    (10 Available)





Pricing & Billing FAQs



What form of payments do you accept?

We accept PayPal, Western Union and Wire Transfer. If via PayPal, the following documents are required:

  • A screenshot of your email address shown in your PayPal account.
  • Copy of a government-issued photo identification that matches the name on the PayPal account.
  • Copy of a recent utility bill (cable, water, electricity, etc.) that matches the address on the PayPal account.

I submitted a PayPal payment. Why hasn't my balance been updated?

Balances are not updated in real time. It can take up to a few hours to get your payment posted.




How do I cancel my account?

You can cancel your account anytime. Just file a support ticket with your cancellation request


What's your refund policy?

Call minutes: We offer full refunds on remaining pre-paid balance on VoIP and Cloud (minutes) services upon request for all payments made within 7 days.

Monthly Subscriptions: We do not offer refunds for monthly subscriptions such as Cloud Packages (Go Small, Medium, Large and Enterprise), Managed Services, DIDs or Toll Free Numbers

Prepaid Technical Support and Consulting Services: We offer refunds only if no technical support or consulting services has been rendered.

There are no refunds for one-time/setup fees


General FAQs



How much bandwidth do I need?

We recommend the following:
5 seats: 512kbps
10 seats: 1 mbps
20 seats: 2 mbps


What's the recommended computer specs for my agents?

A dual core computer with 2 GB of RAM and a USB headset.


What web browser do you recommend?

Firefox (http://getfirefox.com) is highly recommended.




What are the recommended softphones?

Linux: Twinkle (http://twinklephone.com) or Zoiper (http://zoiper.com)
Mac: Xlite/Eyebeam (http://counterpath.com) or Zoiper
Windows: Xlite/Eyebeam


What codec should I use?

To save on bandwidth, please set the primary codec to GSM on your softphone. If you have G729 available please use that instead.