We accept PayPal, Western Union and Wire Transfer. If via PayPal, the following documents are required:
Balances are not updated in real time. It can take up to a few hours to get your payment posted.
You can cancel your account anytime. Just file a support ticket with your cancellation request
Call minutes: We offer full refunds on remaining pre-paid balance on VoIP and Cloud (minutes) services upon request for all payments made within 7 days.
Monthly Subscriptions: We do not offer refunds for monthly subscriptions such as Cloud Packages (Go Small, Medium, Large and Enterprise), Managed Services, DIDs or Toll Free Numbers
Prepaid Technical Support and Consulting Services: We offer refunds only if no technical support or consulting services has been rendered.
There are no refunds for one-time/setup fees
We recommend the following:
5 seats: 512kbps
10 seats: 1 mbps
20 seats: 2 mbps
A dual core computer with 2 GB of RAM and a USB headset.
Firefox (http://getfirefox.com) is highly recommended.
To save on bandwidth, please set the primary codec to GSM on your softphone. If you have G729 available please use that instead.