Knowledgebase

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Definition of Terms
Definition of Terms   3rd Party Blind Call Transfer An activity whereby the agent...

Force log-out the agent
1. Login to the Admin Dashboard Page and click USERS on the left menu panel.2. Choose the...

How to add Custom Disposition
1. Login to you admin portal navigate to Telephony and Campaigns on your top panel. 2. On the...

How to add Custom Fields
1. Navigate to side menu and click "Telephony" then select "Lists". 2. Go to the upper right...

How To Add Minutes
1. Create an account on https://www.goautodial.com/register.php If you already have an...

How to configure Zoiper Softphone
1. Download Zoiper from http:www.zoiper.com2. Double Click the downloaded installer and you...

How to convert audio file using wavepad
How to convert audio file using wavepad. Note: You can download WavePad by following this...

How to create Drop-ins app in dropbox?
1. You should have Dropbox account. Create dropbox account from this...

How to Download Recording
HowTo Download RecordingHow to Download Recording1. Navigate to Telephony and select LISTS. 2. Go...

How to enable your Dropbox in Goautodial web application?
1. You should have an account and create Drop-ins app in Dropbox. Follow this link on how to...

How to get DID/TFN number
How to get a TFN/DID number. 1. Login to your portal as an administrator and select SUPPORT or...

How to Listen or Barge
Using New Look UI 1. In Admin Dashboard kindly click Total Agents Online2. Click the Agent...

How to Load Leads/List
*If this is the first time you will load leads, you need to create a List first, go to Lists >...

How to make a 3 Way Call
1 When you are in Live Call click the Transfer Button.2 You will see the Transfer Conference...

How to Reset Leads
1. Open your admin portal and click Telephony on the top menu and click Lists.2. Choose the List...

How to Reset Leads/List
Hosted HowTo Reset Leads 1. Open your admin portal and click Telephony > Campaigns on the...

How to setup an Inbound Campaign
How to setup an Inbound Campaign 1. Login to your portal as an administrator and Select...

How to setup Survey Campaign
1. Login on your admin portal and on the side menu click Telephony then Campaigns.2. Click on...

How to Setup Survey Campaign
1. Login on your Admin Portal and on the top menu click Telephony then click Campaigns.2. Click...

How to upload call recordings to Dropbox?
1. Follow this link http://www.goautodial.com/knowledgebase/35/How-to-Download-Recording.html on...

Howto Local Transfer
Fronter (Agents) 1. Open your X-Lite Softphone, make sure it's registered and logged in 2....