Drag and drop realtime dashboard. So you get to know what's happening in your call center at a glance.
Transform raw data into comprehensive information. Convert leads into raving customers.
Navigate easily through the system. Configure with ease and confidence.
Get realtime professional support during your operating hours. Resolve issues quickly via multiple channels.
* Dedicated Direct Calling User Extensions
* Personal Voicemail & Team VoiceMail
* Outbound Calls - Manual, Preview and Predictive
* Inbound calls - Automated Call Distribution (ACD)
* Blended calls (Inbound, Outbound)
* Scheduled callbacks (Manual & Auto)
* 3-way Conference and Call Transfers
* Interactive voice response (IVR) with Campaign/Queue
* Broadcast and Survey Dialing
* Multi-Lead List per Campaign
* Agents Allocated Simultaneously Multiple Campaigns
* Campaign Defined Scripts
* Custom Caller ID - Campaign Specific
* Custom Call Statuses and Call Dispositions
* Hotkeys for quick hangup and call dispositions
* Filter Leads (Dynamically Exclude Numbers from Lists)
* US, UK and Australia telemarketing compliance
* Drop timer with safe-harbor message for FTC compliance
* Pay As You Need Support
* Packaged Support Plans - to suit all user types
* Customizable Support & Managed Services Solutions
* Protection against SIP Brute Force Attacks
* Call Encryption Support via TLS
* Protection Against HTTP DOS or Brute Force Attacks
* Web Application Firewall
* Full Call Recordings or on-demand
* Option to Store Call Recordings on your own NAS
* Upload and download of customer lists
* Leads Filtering
* Leads Recycle
* Internal DNC and Blacklist
* Leads Timezone Restrictions
* Real-time Dashboard
* Listen-in, Barge-in
* Force Log-out
* Reports and Analytics
* Multi-Group, Multi-Campaign Assignments
* Skill-Rating based Agent priority routing
* Support Remote and Mobile Workers
* Database Backup and Redundancy
* High-availability (HA) Configuration
* Support Multi-Office and BPO Working
* API and Web Services based Integrations (into CRM)
15/04/2015 - Now Available! Multi-Language Support(GoAdmin & GoAgent)
Now Available! Multi-Language Support(GoAdmin & GoAgent) Languages currently...
16/07/2014 - Tropical storm Glenda moving away from PH.
Tropical storm Glenda, who wreaked havoc in Metro Manila and outying areas in the...
20/06/2014 - GOautodial has a new portal!
GOautodial is now using WHMCS! Thank you guys for the wonderful software.
We have been With Goautodial for the last 4 years. We have grown from 4 employees to 14. With all of the features, we were able to increase our sales by 85% and revenue by 90%.
It has has made our company more productive and succesful. Started with 2 people, now we are 90+. Thanks GOAUTODIAL, you guys ROCK THE BOAT on the CALL CENTER industry !!
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